First Aid Forward - For Students , First Aid Forward, FAQ

FAQs - First Aid Forward

Find quick answers to the most frequently asked questions about First Aid Forward below:
Kaylin Creason Nov 30, 2023

Important password notice: If you have a Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account with the same email, the password you reset for First Aid Forward will also be the new password for your Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account(s).  

Signing In

My institution subscribes to First Aid Forward for me. How do I gain access?

In First Aid Forward, you have two options for accessing your institution’s subscription and registering for an account: 1) Temporary Access Link OR 2) Setting a password. 

To register for your account:  

  1. Go to the First Aid Forward homepage for the product you want to access:    
  2. Enter your institutional email address (e.g., firstname.lastname@university.edu). Your authentication is based on your email address, so you must use your institutional email address. 
  3. Enter your personal information.  
  4. Choose your account creation method:  
    • Receive Temporary Access Link: You will receive an email with a link to sign in. The link is temporary—it is one-time use and must be used within 24 hours. 
    • Enter Password Manually: Set a password for your First Aid Forward account. Important: If you have a Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account with the same email, the password you enter when registering for First Aid Forward will also be the new password for your Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account(s). 
  5. Acknowledge the terms and conditions. 
  6. Check your email and click on the link you receive to sign in: 
    • If you selected Temporary Access Link as your sign-in method, click the link to be verified and sign in.  
    • If you selected Enter Password Manually as your sign-in method, you will receive a link to verify your email. Click the link to be verified and sign in. The verification link is only necessary the first time you sign in and when reverifying your account every 180 days; most of the time, you’ll be able to just enter your password and sign in. 
  7. You now have access to First Aid Forward for 180 days.  Reverify your account every 180 days to maintain access to your institutions’ subscription. To reverify your account:  
    1. Go to First Aid Forward homepage for the product you want to access:  
    2. Enter your institutional email address. Click Continue.  
    3. Choose your Account Sign-In Method: 
      • Receive Temporary Access Link: You will receive an email with a link to sign in. The link is temporary—it is one-time use and must be used within 24 hours.  
      • Enter Password Manually: Enter your password. You will receive a link to verify your email.  
    4. Click the link you receive in your email.  
    5. You now have 180 days of access to First Aid Forward. Repeat these steps every 180 days to maintain seamless access to First Aid Forward. A short-term lapse in verification will not result in the loss of data in your account.  
    6. If you’re having issues, contact us.  

I have an account in First Aid Forward, but I am getting an error when trying to sign in. What should I do?

If you have access through your Institution: It’s possible your account needs to be reverified (accounts must be reverified once every 180 days so that we can confirm you’re still associated with your institution).  

To reverify your account and regain access:  

  1. Go to First Aid Forward homepage for the product you want to access:  
  2. Enter your institutional email address. 
  3. Choose your Account Sign-In Method: 
    • Receive Temporary Access Link: You will receive an email with a link to sign in. The link is temporary—it is one-time use and must be used within 24 hours.  
    • Enter Password Manually: Enter your password. You will receive a link to verify your email.  
  4. Click the link you receive in your email.  
  5. You now have 180 days of access to First Aid Forward. Repeat these steps every 180 days to maintain seamless access to First Aid Forward. A short-term lapse in verification will not result in the loss of data in your account.  
  6. If you’re still having access issues, contact us.  

If you have access through a token: It’s possible that access has expired. Refer to your registration instructions or contact us to check.  

If you purchased access yourself: Check that your subscription is still active go to My Account > Order History. To purchase additional access, go to https://www.mheducation.com/highered/digital-products/compass/first-aid-forward.html 

I didn’t get a temporary access link.

  • Check your junk/spam folder.  
  • Return to the First Aid Forward homepage. Re-enter your institutional email address. Make sure you enter it correctly and with no extra spaces or extra characters.  

My temporary access link expired.

Return to the First Aid Forward homepage. Re-enter your institutional email address to request a new temporary access link.  

I have an account in First Aid Forward but forgot my password.  How can I sign in? 

To reset your password:  

  1. Go to any First Aid Forward homepage:  
  2. Enter your email address and click Continue.  
  3. On the next page, click “Reset or Create Password.”  
  4. You’ll receive an email to reset or create your password. Click on the link in the password reset email to be taken to the “Reset or Create Password” page.   
    • The email has the subject line “Your Reset or Create Password Link from McGraw Hill” and comes from no-reply@accounts.mheducation.com. 
    • You may need to check your junk/spam folder.   
  5. Create and confirm your new password and click “Continue.”  
  6. You will receive an email from McGraw Hill notifying you that the password reset was successful. Important: If you have a Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account with the same email, the password you reset for First Aid Forward will also be the new password for your Boards & Beyond, Clinical Reasoning, and/or First Aid Forward account(s).  
  7. You do not need to set a password to access First Aid Forward. Instead, you can select the Sign-In Method Temporary Access Link to login without a password whenever you want to access the site. Temporary Access Links are one-time use and must be used within 24 hours.   

Product

Is there a mobile app for First Aid Forward?

Currently, there is no mobile app for First Aid Forward, although the site is functional in mobile.  

 What are the technical requirements for using First Aid Forward?

All you need to access First Aid Forward is an Internet connection. The site is functional in mobile but performs best on laptop/desktop. If you experience issues, check that you are using the most up-to-date version of your web browser (e.g., Safari, Chrome, Firefox, Edge).   We recommend clearing your browser cache/history occasionally if you are experiencing intermittent issues logging in or when logged in and interacting with the content. 

Can I download content for offline access?

Currently, First Aid Forward content cannot be downloaded for offline access.    

How do I subscribe to notifications or updates from the platform, such as content updates or new feature releases?

Sign up to receive First Aid Forward updates and product releases using our form at https://www.mheducation.com/content/professional/us/program/first-aid-forward.html#updates 

Artificial Intelligence (AI) in First Aid Forward

Our institution doesn’t allow the use of AI for learning. Is it possible to disable any AI features?

Yes, AI features may be disabled upon request for your institution. Prior to a trial or subscription, please inform your account manager that disabling AI features is an institutional policy requirement. If the trial or subscription has already begun, please reach out to your account manager or contact Customer Success at customersuccess@mheducation.com.    

Where can I learn more about the AI solution utilized in First Aid Forward and obtain details on how it uses data to generate patient performance and feedback?

Please read McGraw Hill’s Approach to AI, as well as our AI Nutrition Label, for a disclosure on the use of AI features. 

Subscribe to First Aid Forward

I am a faculty member/administrator interested in getting a demo of First Aid Forward for my course or institution. How do I get access?

Thank you for your interest in First Aid Forward! Please request a trial of First Aid Forward by submitting our trial request form found at: https://www.mheducation.com/highered/digital-products/compass/first-aid-forward.html. A McGraw Hill representative will be in touch with you shortly.   

How do I subscribe to First Aid Forward?

Purchase First Aid Forward – Step 1, First Aid Forward – Step 2, or both from our product page: https://www.mheducation.com//highered/digital-products/compass/first-aid-forward# You can purchase access for 1 month, 3 months, 6 months, 12 months, 18 months, and 2 years. A 1 week trial is also available.  

 If your institution subscribes to First Aid Forward, you can register for access using your institutional email from https://firstaid.mheducation.com/step-one or https://firstaid.mheducation.com/step-two  

Can I sign up for a free trial of First Aid Forward?

Yes, free trials are available for U.S.-based customers who have not previously had a free trial. Go to https://www.mheducation.com/highered/digital-products/compass/first-aid-forward to see options. 

 Cancel before the end of the trial period. Trials automatically continue as paid subscriptions, unless canceled before end of the respective trial period. Cancel before your free trial ends in My Account > Order History to avoid getting billed. How do I cancel a free trial?  

What is the policy for refunds or cancellations?

Our full refunds and cancellations policy for digital subscriptions can be found at https://www.mheducation.com/return-policy.html. For questions, please contact us. 

Need More Help?

  • If you need more help with First Aid Forward and to report technical issues, possible content errors, as well as product feedback, please contact us. If you do not receive a reply in 48 hours, please check your spam folder or Firewall settings. Some school servers block our email replies so you may wish to provide a non-school account. 
  • Additional resources for admins, faculty, librarians, and students, including instructional videos and user guides, can be found on the Customer Success team’s First Aid Forward LibGuide.