Important COUNTER 5 Information 

On January 24, 2019, McGraw Hill implemented COUNTER 5 reporting for the Access sites in accordance with the COUNTER Release 5.

COUNTER 5 replaces COUNTER 4. COUNTER 4 will be sunset at the close of 2020. It may not disappear, but support for these reports will cease. If you would like to capture all reports in COUNTER 4 for historical records, you should plan on doing so before the close of 2020.

Reports in COUNTER 5 will keep two rolling years of historical data. 

Please note: Consortia-level reporting is not included in COUNTER Release 5. We will continue to provide our proprietary consortia-level reporting in tandem.

For additional information about COUNTER, please visit

COUNTER 5 reports are different from COUNTER 4 in many ways. For guidance on transitioning from COUNTER 4 to COUNTER 5, see the COUNTER Transition User Guide.

Also, to help make sense of your usage reports, check out our document on COUNTER 4 to COUNTER 5: Changes and Key Takeaways.

How to Pull Usage Statistics

Here are instructions on how to pull usage statistics for your institution.

Watch our overview video showing how to navigate the admin controls in SiteMaster and an overview of usage reports.  

Please go to:

Step 1. Enter the admin username and password.  Only the admin username and password will allow you pull usage statistics.  If you do not know your username or password, please contact    

Step 2. For usage statistics, please choose COUNTER R4 Reports, COUNTER R5 Reports, or Other Reports. 

Explanation of Reports: A list of available reports with brief explanations of each report is provided below Step 4. 

Step 3. Choose the date range, or click on “Select the current year-to-date,” and click download.

Step 4. Repeat Step 3 for each report needed. Please make sure the report loads fully before downloading another report.

Explanation of Reports

COUNTER R4 Reports 

 Book Report 2:
Number of successful section requests by month and title 

 Book Report 3:
Access denied to content items by month, title and category

 Consortia Report 1: Number of successful book chapter requests by month and title

 Multimedia Report 1: Number of successful full multimedia content unit requests (any stand-alone multimedia           objects   – videos, interactive multimedia, labeled videos, etc.) by month and collection (where collection is defined as   each site – e.g., AccessMedicine) 

 Platform Report 1: Total searches, results, clicks and *record views by month and platform.
*Note: record views will always be 0. Record views are defined by the COUNTER as "A Successful Request for a database record that has originated from a set of search results, from browsing the database, or from a click on another database record. (Only full database records may be counted, not Previews of Records).”

Other Reports

 Institutional Product Activity: Detailed listing of usage by product and resource. Note: If a message appears containing,   "Excel cannot open the file,” there was no activity for the time periods selected.

 Master Consortia Product Activity: Detailed listing of usage by all members of the master consortia by product and   resource. Note: If a message appears containing, "Excel cannot open the file,” there was no activity for the time periods   selected.

 Institutional Product Activity - Daily: Detailed listing of usage by product and resource updated daily. NOTE: If message   appears containing, "Excel cannot open the file,” there was no activity for the time periods selected.

COUNTER R5 Reports

 TR Title Master Report: Provides comprehensive information about activity at the "Title" level and includes all metrics   and attributes relevant to any of the "Title Standard Views." This is a flexible report that allows the user to customize   columns, attributes and filters as desired.

 TR_B1 Book Requests (Excluding "OA_Gold"): Reports on full text activity for non-Gold "Open Access" books as   "Total_Item_Requests" and "Unique_Title_Requests". The "Unique_Title_Requests" provides comparable usage across book   platforms. The "Total_Item_Requests" shows overall activity; however, numbers between sites will vary significantly   based on how the content is delivered (e.g. delivered as a complete book or by chapter).

 TR_B2 Book Access Denied: Reports on "Access Denied" activity for books where users were denied access because   simultaneous-use licenses were exceeded or their institution did not have a license for the book

 TR_B3 Book Usage by Access Type: Reports on book usage showing all applicable metric types broken down by   "Access_Type"
 PR Platform Master Report: A customizable report that summarizes activity across a provider's platforms and allows the   user to apply filters and select other configuration options.

 PR_P1 Platform Usage: A standard view of the Platform Master Report offering platform-level usage summarized by  metric type.