How do I get to my personal MyAccess account?

User Center Help on Dec 01, 2016 • 1 answer
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In order to log into your My Access account, you need to be recognized as an authorized user of your institution’s subscription. Normally this process is automatic when you are on site or logged in remotely to your institution’s network. If you are having trouble logging into your My Access account, first confirm that your institution’s name appears in the upper right hand corner of the screen.

If the institution name does appear, please contact Online Customer Service (by email at or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time) to confirm you have the correct username and password.

User Center Help on Dec 01, 2016
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