FAQs & Technical Help


For Librarians

Access/Login Issues


Accessing the Site

If you are on site at your institution, you should be able to seamlessly access the site(s) of interest from any computer.  If you are experiencing difficulty accessing a site, please contact your library’s reference desk.

If you are off site, you will need to first gain remote access to your institution’s computer network.  A majority of institutions use a proxy server to provide remote access to their users.  To log in using a proxy server:

  1. Go to your institution’s library website.
  2. Locate the databases or electronic resources page.
  3. Locate the site you wish to access.  When you click on it, you will be re-routed to your institution’s proxy log-in page and asked for your institutional log-in credentials (often the same username and password you use to log into your computer or gain access to your institution’s intranet, though log-in credentials vary by institution). Once you have logged in, you will be re-routed to the site.

Not all institutions use proxy servers, so if the instructions above do not apply to you, please contact your library reference desk to find out about remote access at your institution.

Accessing Your Personal My Access Account

In order to log into your My Access account, you need to be recognized as an authorized user of your institution’s subscription.  Normally this process is automatic when you are on site or logged in remotely to your institution’s network.  If you are having trouble logging into your My Access account, first confirm that your institution’s name appears in the upper right hand corner of the screen (see screenshot below).


If the institution name does appear, please contact Online Customer Service (by email at OnlineCustomer_Service@mcgraw-hill.comor by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time) to confirm you have the correct username and password.   If the institution name does not appear, please see the Accessing the Site section above.



Mobile Instructions

The Access medical sites are optimized for mobile use.


Devices which support the mobile optimized version of the site include the iPhone, Blackberry Bold, and Android devices.  In order to access the mobile optimized version of the site: If your device picks up your institution’s WiFi network, you may be automatically granted access and routed to the mobile homepage.  If your device does not pick up your institution’s WiFi or if you are off site, you will be asked to login using your My Access username and password.

For iPad Users

From the iPad, you will be able to access the same version of the site that you would on your computer.  For help accessing the site via your iPad, follow the instructions found in the Accessing the Site section above. Alternatively, users may login to the mobile-optimized site with their My Access username and password using the URL m.accessmedicine.com (or by applying the m. before the URL of your site of choice, e.g. for AccessPharmacy, m.accesspharmacy.com).

Add to Homescreen Capability

Users who wish to add a link to their preferred site to their device’s homescreen simply need to go to their site(s) of choice on their device and select the add to homescreen option.  See screenshots below for instructions on specific devices.

  • iPad

  • Android devices

  • Blackberry

*Mobile optimized versions of the remaining Access sites will be available early next year.


Multimedia issues

On your computer:

> What software do I need to play audio and/or video files?

Some video and audio files require the free QuickTime Player. Other video files require the free Flash Player 8 (or higher). Both are available for PCs and Macs.

QuickTime Download | Flash Player Download


> I have QuickTime or Flash loaded but I still can’t hear the audio.

  • If you just downloaded QuickTime or Flash and are still not able to play video/audio files, you may need to clear your cache and re-start your browser. Click here for instructions on how to clear your cache.
  • Make sure you have your speakers turned on and up to a sufficient volume.


On your iPad or other mobile device:

No plug-ins or other downloads are necessary. The majority of videos are optimized to stream in HTML5 on your mobile device.  There is a small subset of multimedia content, primarily lecture series and animations, which is not playable on mobile devices.


Browser and Operating System Requirements

The Access suite of sites currently supports the following browsers:

  • Windows platforms XP, 7, & 8: Google Chrome – latest version*, Microsoft Internet Explorer – versions 8, 9, & 10 (full support date for 11 still TBD), Mozilla Firefox – latest version*
  • Apple Computers OSX: Safari – latest version*, Firexfox – latest version*
  • Android: Jelly Bean and above. Devices native browser only.
  • Apple iOS 6 & 7: Safari browser only.

*Firefox and Chrome are set to automatically update in most instances

Supported browser versions and devices for the Easy Platform (RadReview Easy, NAPLEX Easy, USMLE-Easy, and PAEasy) are listed below. Snapwiz supports the current and previous major releases of Firefox, Chrome and Safari on a rolling basis. Each time a new version is released, they begin supporting that version and stop supporting the third most recent version. They will support only the current version of Internet Explorer (currently IE11). It works on IE10, but Snapwiz has not done extensive QA for IE10. (Support for BOTH IE9 AND modern tablets will be very resource intensive as we will be supporting IE9 that is very old to supporting newer tablet platforms.)

In general, Snapwiz will always supports the current and the immediate prior release of all browsers except Internet Explorer.


  • Firefox / Mac and PC
  • Safari / Mac and PC
  • Chrome / Mac and PC
  • Internet Explorer / PC Only

Current browser release only.



Image and PowerPoint Usage Guidelines

Users may display, download, or print out PowerPoint slides and images associated with the site for personal and educational use only. Educational use refers to classroom teaching, lectures, presentations, rounds, and other instructional activities, such as displaying, linking to, downloading, printing and making and distributing multiple copies of said isolated materials in both print and electronic format. Users will only display, distribute, or otherwise make such PowerPoint slides and images from the applicable materials available to students or other persons attending in-person presentations, lectures, rounds or other similar instructional activities presented or given by User.

Commercial use of the PowerPoint slides and images are not permitted. Users may modify the content of downloaded PowerPoint slides only for educational (non-commercial) use, however the source and attribution may not be modified. Users may not otherwise copy, print, transmit, rent, lend, sell or modify any images or modify or remove any proprietary notices contained therein, or create derivative works based on materials therefrom. They also many not disseminate any portion of the applicable sites subscribed to hereunder through electronic means except as outlined above, including mail lists or electronic bulletin boards.

Request Image Permissions

Permission to photocopy or republish excerpts from McGraw-Hill books and digital resources may be obtained by submitting a written request to McGraw-Hill Education’s Permissions Department. Please click here for further instructions.





Full chapter citations in both AMA and MLA formats are automatically generated when clicking the “Get Citation” button at the top of any chapter page, as illustrated in the image below.




Methods of Access


The Access suite of resources offer a full suite of access options for institutions, including:

IP Authentication

Institutional subscribers submit their network IP ranges to McGraw-Hill during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.

Referring URL/Domain

Institutional subscribers can place registered links to AccessMedicine behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill during subscription setup. These links will then automatically and seamlessly log the user into AccessMedicine every time they are clicked.

EZproxy Configuration

EZproxy Configuration

Remote access to the Access resources via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:

T [Insert Site Name]
U [Insert Site URL]
DJ [Insert Site Domain]
DJ mhmedical.com

For example, the database definition for AccessMedicine would be as follows:

T: AccessMedicine
U: http://accessmedicine.mhmedical.com
DJ: accessmedicine.mhmedical.com
DJ: mhmedical.com


Athens Authentication

If you have an Athens Organization ID that you would like to register, please email us at OnlineCustomer_Service@mcgraw-hill.com.


The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact OnlineCustomer_Service@mcgraw-hill.com and ask them for your AccessMedicine username and password.




 All Access sites are OpenURL-enabled.

Benefits of OpenURL

Now thousands of links to chapters and books from inside AccessMedicine can steer users to full-text institutional collections. Instead of seeing only the abstract in the databases or journals in PubMed, the user can go to the full text or shelf location of journals or books their institution owns.

Setting Up Your Institution’s Access Resources For OpenURL

If you wish to set up OpenURL link resolvers, please email User Services. Please specify that your email pertains to setting up OpenURL link resolvers for your institution’s subscriptions and provide your institution’s baseURL. We will confirm when set up is complete.