How to Pull Usage Statistics

Here are instructions on how to pull usage statistics for your institution.

Watch our overview video showing how to navigate the admin controls in SiteManager and an overview of usage reports.  

Please go to:

Step 1. Enter the admin username and password.  Only the admin username and password will allow you pull usage statistics.  If you do not know your username or password, please contact Customer Success (    

Step 2. For usage statistics, please choose COUNTER R5 Reports or Activity Reports. Please note that the Activity Reports are not COUNTER reports. 

Explanation of Reports: A list of available reports with brief explanations of each report is provided below Step 4. 

Activity Reports are McGraw Hill's proprietary reports. With “Activity Reports,” you can filter usage by site. The “Activity Reports” data is extracted using McGraw Hill’s raw statistics. These statistics will differ slightly from your COUNTER reports due to a different methodology to counting usage. 

Step 3. Choose the date range, scroll to select a report type, and click on the file you want to download.


Step 4. Repeat Step 3 for each report needed. Please make sure the report loads fully before downloading another report.

Explanation of Reports

COUNTER R5 Reports

TR Title Master Report: Provides comprehensive information about activity at the "Title" level and includes all metrics and attributes relevant to any of the "Title Standard Views." This is a flexible report that allows the user to customize columns, attributes and filters as desired.

TR_B1 Book Requests (Excluding "OA_Gold"): Reports on full text activity for non-Gold "Open Access" books as "Total_Item_Requests" and "Unique_Title_Requests". The "Unique_Title_Requests" provides comparable usage across book platforms. The "Total_Item_Requests" shows overall activity; however, numbers between sites will vary significantly based on how the content is delivered (e.g. delivered as a complete book or by chapter).

TR_B2 Book Access Denied: Reports on "Access Denied" activity for books where users were denied access because simultaneous-use licenses were exceeded or their institution did not have a license for the book

TR_B3 Book Usage by Access Type: Reports on book usage showing all applicable metric types broken down by "Access_Type" PR Platform Master Report: A customizable report that summarizes activity across a provider's platforms and allows the user to apply filters and select other configuration options.

PR_P1 Platform Usage: A standard view of the Platform Master Report offering platform-level usage summarized by metric type.

For additional information about COUNTER 5 reports, please visit

Activity Reports

Institutional Product Activity: Detailed listing of usage by product and resource. Note: If a message appears containing, "Excel cannot open the file,” there was no activity for the time periods selected.

Master Consortia Product Activity: Detailed listing of usage by all members of the master consortia by product and resource. Note: If a message appears containing, "Excel cannot open the file,” there was no activity for the time periods selected.

Institutional Product Activity - Daily: Detailed listing of usage by product and resource updated daily. NOTE: If message appears containing, "Excel cannot open the file,” there was no activity for the time periods selected.

Please note: Beginning Jan 1, 2022, Activity Reports will only be available for up to five calendar years and not on a rolling basis. Each subsequent year, the full last calendar year will become unavailable. For example, on Jan. 1, 2022, usage data for Activity Reports will be available for calendar years 2022, 2021, 2020, 2019, and 2018. On Jan. 1, 2023, the available usage data will therefore change to calendar years 2023, 2022, 2021, 2020 and 2019.

 COUNTER 5 Implementation Information 

On Jan. 24, 2019, McGraw Hill implemented COUNTER 5 reporting for the Access sites in accordance with the COUNTER Release 5.

COUNTER 5 replaces COUNTER 4. COUNTER 4 was sunset at the close of 2020, and SiteManager has ceased capturing usage for COUNTER 4. All historical COUNTER 4 reports will be available until Jan. 1, 2026. Usage data for 2021 and forward will only be available via COUNTER 5 reporting. Reports in COUNTER 5 will keep two rolling years of historical data. 

COUNTER 5 reports are different from COUNTER 4 in many ways. For guidance on transitioning from COUNTER 4 to COUNTER 5, see the COUNTER Transition User Guide.

Also, to help make sense of your usage reports, check out our document on COUNTER 4 to COUNTER 5: Changes and Key Takeaways.

All reports for the current month are available 10 business days into the following month, e.g., reports for April 2022 will be available May 13, 2022.