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Kaylin Creason

Customer Success Librarian, McGraw Hill

Kaylin joined McGraw Hill in 2022 after many years in academic and public libraries, where she enjoyed connecting with all types of topics and audiences, from training academic librarians on new analytics tools, to presenting spending reports to university administrators, to eliciting fantastic "roars!" from preschoolers at Dinosaur storytime. Kaylin's educational background includes a Masters in Library and Information Science and a Bachelor’s degree in English Literature and Writing.  In her spare time, Kaylin loves reading, traveling, eating cheese curds, and running. She lives in Chicago, IL.
The Engagement Community

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The goal of this idea sharing platform is to become a reference portal for librarians seeking fresh ideas on how to promote digital products. What’s worked? What would you like to try? If you’re doing something innovative to get people to use the library’s resources, we want to hear about it – even if it’s not related to our products.
Ralph Pierre

Platform Support Specialist, McGraw-Hill Education

Sean Macleod

Director of Sales Training and Enablement, International Marketing, McGraw Hill

Based in Toronto, Canada, Sean joined the team in 2017 and has recruited all of the amazing individuals who work in Customer Success.  Prior to this role, Sean spent the previous 9 years working in the Canadian higher ed industry helping faculty move their classrooms online. In his spare time Sean enjoys spending time with his wife and daughters at the family cottage while fishing, water skiing, and golfing.