Sean Macleod

Associate Director, Global Customer Success, McGraw Hill
  • McGraw Hill
  • Canada
Liz Cruz

Customer Success Specialist, McGraw Hill

Accomplished and dedicated professional librarian specialized Publishing Industry – Tech Info Solutions. with twenty years of growing and evolving experience meeting (goals overachievement) sales, training, implementation, and customer service needs (Value of solutions) of research and academic libraries in Mexico and Latin America.

I love spending time with my puppy and meditating.

Yara Hazouri

Customer Success Specialist, McGraw Hill

Yara joined the Customer Success team in 2021. Prior to that, she worked as a Health Information System Analyst and a Registered Nurse at the American University of Beirut Medical Center. She has a Masters degree in Nursing Administration and Epic EHR Certifications in several modules. 

Yara is located in Dubai and helps support International Customers' Medical Access Products.  

The Engagement Community

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The goal of this idea sharing platform is to become a reference portal for librarians seeking fresh ideas on how to promote digital products. What’s worked? What would you like to try? If you’re doing something innovative to get people to use the library’s resources, we want to hear about it – even if it’s not related to our products.