Kaylin joined McGraw Hill in 2022 after many years in academic and public libraries, where she enjoyed connecting with all types of topics and audiences, from training academic librarians on new analytics tools, to presenting spending reports to university administrators, to eliciting fantastic "roars!" from preschoolers at Dinosaur storytime. Kaylin's educational background includes a Masters in Library and Information Science and a Bachelor’s degree in English Literature and Writing. In her spare time, Kaylin loves reading, traveling, eating cheese curds, and running. She lives in Chicago, IL.
Based in Toronto, Canada, Sean joined the team in 2017 and has recruited all of the amazing individuals who work in Customer Success. Prior to this role, Sean spent the previous 9 years working in the Canadian higher ed industry helping faculty move their classrooms online. In his spare time Sean enjoys spending time with his wife and daughters at the family cottage while fishing, water skiing, and golfing.
Wesley Holloway joined the Customer Success team in 2018 with experience as an academic health sciences librarian and a library specialist with public universities and community colleges. Wesley earned his graduate degree in library science, as well as undergraduate degree in anthropology.
In her spare time, Lauren enjoys singing, writing songs and jokes, swimming, and learning new technologies. Lauren has a background in teaching with a master's in Instructional Technology and Media from Teachers College, Columbia University, and a bachelor's of science in Elementary Education with a second major in Creative Writing. Feel free to share your feedback on any of our sites and suggestions for improving our services!
Yara joined the Customer Success team in 2021. Prior to that, she worked as a Health Information System Analyst and a Registered Nurse at the American University of Beirut Medical Center. She has a Masters degree in Nursing Administration and Epic EHR Certifications in several modules. Yara is located in Dubai and helps support International Customers' Access Products.